Softwares like Slack, Ms Teams, among others were made mainly for written communication in organizations. The creation of private channels and groups allows us to distribute and keep the communication organized around topics, projects, common interest areas, etc.

Normally in these communication softwares, users use direct messages with other people frequently, stopping sharing certain information that may be of public interest with other users.

Writing through direct messages significantly reduces the benefits that this type of software offers to organizations.

Some of the benefits of writing in private channels or groups are:

- Facilitates the introduction of new users to…

Fernando Galindez

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